DCM Business Partnership Programme

The DCM Business Partnership Programme comprises a series of interventions and materials that assist Debt Counsellors from the very first encounter with their consumers up until the first payment is received and beyond, with the goal to fully rehabilitate consumers. It is designed with in-depth knowledge of how over-indebted consumers think and behave. This knowledge together with key scientific behaviour principles is woven into the programme’s interventions to help consumers pay regularly. The programme has a proven track record of success, increasing the number of first payments amongst new debt counselling applicants by 20%. With no changes to your operational costs it means that this increase in first payments not only increases your revenue but also goes straight to the bottom line of your business.

Participating debt counsellors have seen their revenues increase by approximately 32%.

But, increasing the number of new paying consumers and your revenue isn’t the only benefit of the programme. The programme helps to re-assure and build trust amongst consumers. Consumers who’ve had a positive experience are more likely to refer friends and family, and that is exactly what consumers do. Research conducted by Lithium, an American social media company found that 92% of consumers trust recommendations from friends and family more than any other form of advertising. Thus, not only does the DCM Business Partnership Programme increase your revenue it also brings more business through your door.

If you need help managing your consumer experience contact the DCM Group at businesspartner@dcmgroup.co.za and sign-up for the DCM Business Partnership Programme.

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The National Payment Distribution Agency (NPDA) is a subsidiary of the DCM Group, Registered with the National Credit Regulator (NCR), to collect and distribute the funds of over-indebted consumers to creditors. The DCM Group takes a holistic industry approach with the purpose of building sustainable financial well being that enhances the lives of all.